Who We Are
Niyaah Digital Health Care provides mental health services through our mobile app and web experiences. Users can book appointments, choose therapists, and attend online therapy sessions or consultations. Protecting your privacy is fundamental to how we operate.
Information We Collect
Provided by you
- Profile and contact details (name, email, phone number).
- Appointment preferences (availability, preferred mode, therapist interests).
- Messages you send through our forms or chat.
Generated when you use the app
- Booking history and selected services (therapy sessions, consultations).
- Basic device/usage data for performance and security (e.g., log timestamps, rough location/country based on IP).
Sensitive data
Health-related details you choose to share to book or prepare for a session are handled with heightened care and only used to deliver services you request.
How We Use Your Information
- Schedule appointments, match you with therapists, and manage online therapy sessions.
- Communicate confirmations, reminders, and updates about your bookings.
- Maintain platform security, prevent misuse, and improve app performance and experience.
- Provide support when you contact us.
How We Share Information
- With therapists you choose or are matched with, to deliver the session you request.
- With service providers that help us run the platform (hosting, messaging, analytics) under confidentiality obligations.
- When required by law or to protect safety, rights, and security.
We do not sell your personal information.
Data Storage and Security
We use reputable cloud providers and apply reasonable administrative, technical, and organizational safeguards. Despite these efforts, no system is 100% secure; please use strong passwords and keep your account access safe.
Your Choices and Rights
- Access and update your profile details.
- Request deletion of your data where applicable.
- Manage communications by contacting us.
For any request, email info@niyaah.org.
Data Retention
We keep information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we delete or de-identify it.
Children's Privacy
Our services are intended for adults or as permitted by local regulations. If we learn we have collected information from a child without appropriate consent, we will take steps to delete it.
International Use
If you use the service from outside the hosting region, your data may be processed where our servers or service providers operate. We take steps to protect your information consistent with this policy.
Changes to This Policy
We may update this Privacy Policy. If changes are material, we will provide reasonable notice (for example, in-app or on our website). Continued use of the app or services after changes take effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@niyaah.org.