Overview
These Terms govern your use of Niyaah Digital Health Care’s app and services, including booking appointments, online therapy sessions, and consultations. By using our app or website, you agree to these Terms.
Our Services
- Enabling users to book therapy appointments and consultations.
- Providing online therapy sessions through our platform.
- Matching users with therapists based on availability, specialization, and preferences.
We are not an emergency service. If you are in crisis, contact local emergency services or trusted crisis lines immediately.
User Responsibilities
- Provide accurate, current information when booking or communicating with us.
- Use the app and services for lawful, personal purposes only.
- Maintain the confidentiality of your account access and any session links.
Appointments and Scheduling
- Appointments are confirmed only after you receive a confirmation from us or your therapist.
- Rescheduling or cancellations should follow the guidance provided in your confirmation.
- Therapist availability and session formats (online or in-person) may vary by location.
Use of the App
- Do not attempt to disrupt or misuse the platform (e.g., fraud, unauthorized access, interference).
- Do not record or distribute therapy sessions without explicit consent, where permitted by law.
Content and Advice
Information provided in the app (articles, messages, session summaries) is for mental health support and should not replace emergency care or medical treatment beyond the scope of counseling or therapy sessions you request.
Privacy
Your use of the services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.
Service Changes
We may update or modify features of the app and services. We may suspend or discontinue certain features for maintenance, security, or operational reasons.
Disclaimers
- Services are provided “as is” and “as available.” We strive for high reliability but do not guarantee uninterrupted or error-free service.
- We are not liable for actions or omissions of third-party providers or therapists beyond our reasonable control.
Limitation of Liability
To the extent permitted by law, Niyaah Digital Health Care and its affiliates are not liable for indirect, incidental, or consequential damages arising from your use of the services.
Termination
We may suspend or terminate access if you violate these Terms or misuse the platform. You may stop using the app at any time; relevant provisions of these Terms will continue to apply.
Changes to These Terms
We may update these Terms. If changes are material, we will provide reasonable notice. Continued use after updates means you accept the revised Terms.
Contact Us
For questions about these Terms, contact info@niyaah.org.